Support Engineer

Job Title: Support Engineer

Experience: 1+ Year

Location: Remote (India)

Salary: Competitive as per industry standards

About Optimiser

Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client’s needs.

About the Role

We're looking for a Support Engineer to serve as the primary point of contact for our CRM clients. You'll manage client relationships end-to-end — handling configurations, troubleshooting, reporting, and long term success — while working cross-functionally to deliver timely, high-quality resolutions.

Key Responsibilities

• Collaborate with internal teams, such as sales and technical support, to gather client requirements, customize the CRM platform

• Provide guidance and support to clients, addressing any questions, concerns, or technical issues.

• Actively engage with clients to understand their unique business needs and goals, identifying opportunities for further system optimization and enhancements

• Regularly communicate with clients to ensure their satisfaction, address any concerns, and provide ongoing

• Provide ongoing support to clients, assisting with system configurations, troubleshooting issues, and advising on best practices for CRM usage.

• Stay up-to-date with the latest CRM updates and releases

• Collaborate with clients to develop strategies for maximizing the value of the CRM software, aligning with their specific business objectives

• Proactively address client concerns or challenges, working closely with internal teams to provide timely resolutions and maintain high client satisfaction.

• Assist clients in generating and analyzing CRM reports and data, providing insights and recommendations to support their business decisions.

• Collaborate with the CRM team to gather client feedback, report system bugs or enhancement requests, and contribute to ongoing product improvement initiatives

Requirements

• 1+ Year of Experience

• Bachelor's degree in engineering, or a related field (or equivalent experience).

• Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with clients

• Excellent problem-solving and analytical abilities to understand client requirements and provide suitable solutions.

• Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.

• Proficient in providing technical support.

• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

• Experience in handling international clients

• Strong Command of both Hindi and English languages.

Benefits

• Opportunity to work in a fast-growing organisation with the ability to make an immediate impact

• Allow your inspirational ideas to come to life in a highly creative and executional environment

• Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core

• The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact

Employment Type

Full-time

If you would like to pursue this opportunity further, please share your CV at careers@optimiser.com along with the following details: Current CTC, Expected CTC and Notice Period.