All databases at Optimiser are kept separate to ensure there is no corruption and overlap. Our database is mirrored in multiple database copies for high availability and are frequently backed up.

Accounts and passwords at Optimiser are hashed. This means our own people cannot access them. In case you lose your account details, they can never be retrieved, and you can only reset them. All our pages, including our website and mobile website, pass data through TLS, and the entire Optimiser application is encrypted. Besides, login pages and logins through Optimiser API are encrypted with TLS.

Office networks of Optimiser are heavily segmented and centrally monitored. We have a dedicated team to monitor our environments for vulnerabilities and ensure that penetration tests and social engineering exercises are regularly performed on the environment and employees.

We ensure that our employees are regularly trained in best security practices to identify phishing scams, hackers and social engineering. Individuals in our teams with access to customer data, including technical support and engineers, undergo criminal history and background checks before employment contracts. We ensure that all of our employees sign Privacy Safeguard Agreement as a part of their job to protect customer data.

Optimiser is an ISO 27001 ISMS certified organisation, ensuring that our offices, development centres and data centres follow all the security protocols. All Optimiser products are continuously covered through advanced security infrastructures, which prevent online threats so that you can be confident that your data is safe.

Optimiser is a Cyber Essential and Cyber Essential Plus certified organisation that follows all the procedures to protect data and information from cyber threats and demonstrates our commitment to your data safety.

Signing in to accounts hosts today’s most prominent security risks, and millions of passwords are exposed to data breaches every day, putting your data and information at risk. With our secure in-built authentication tools, you can quickly and securely sign in to your accounts.

Optimiser allows its employees to efficiently handle subject access requests by providing consolidated data at the click of a button. Subject Access Request (SAR) is an important element of GDPR (General Data Protection Regulation) as it allows individuals to request and receive a copy of all the data a company has collected about them. Optimiser enables its clients to ask how much of your personal information we have stored. Clients can anytime ask for copies of their personal information, verbally or in writing.