Product Manager

Job Title : Product Manager

Experience : 5+ Years

Location : Remote (India)

Salary : Competitive as per industry standards

About Optimiser

Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client’s needs. 

About the Role

We are looking for a customer-focused and experienced Product Manager, who can quickly become a trusted advisor for our customers, partners, and internal stakeholders.

What will you be doing?

Product Strategy & Vision

• You will help incubate new and exciting features and products

• Develop and maintain a clear product roadmap aligned with business objectives, client requirements and hospitality market trends.

• Identify opportunities to enhance Optimiser’s competitive position in the CRM market.

• Translate the company’s commercial vision into practical product development plans.

• Ensure the platform remains scalable, user-friendly, commercially relevant and technically robust

Product Roadmap and Prioritisation

• Create, maintain and communicate the product roadmap across internal teams.

• Prioritise product initiatives based on client impact, revenue opportunity, operational importance, technical effort and strategic value.

• Ensure development priorities are clearly documented and agreed with stakeholders

Requirements Gathering & Documentation

• Work closely with clients, sales, support, implementation, project management and technical teams to gather requirements.

• Convert business requirements into clear BRDs, FRDs, user stories, workflows and acceptance criteria.

• Create detailed product specifications for new features and enhancements.

• Ensure developers have clear, complete and practical requirements before work begins.

• Maintain product documentation, release notes and internal knowledge materials.

Product Development & Delivery

• Act as the bridge between business, clients and the technical development team.

• Lead product discussions with developers, designers, QA testers and project managers.

• Create wireframes, workflows, prototypes and development outputs.

• Ensure new features are delivered to the required quality, usability and business standard.

• Monitor progress of product development and remove blockers where required.

Client & Market Research

• Engage with clients and prospects to understand operational challenges and product needs.

• Gather feedback from users and convert this into product improvements.

• Monitor competitor products and market trends in CRM technology.

• Identify product gaps and recommend enhancements to strengthen Optimiser’s market position

Product Quality & User Experience

• Ensure Optimiser CRM is intuitive, efficient and practical for users.

• Review product journeys to reduce unnecessary clicks, duplication and operational friction.

• Work with UI/UX resources to improve usability and consistency across the platform.

• Ensure each feature is tested against real business scenarios before release.

Stakeholder Collaboration

• You will partner closely with your Product team peers to understand and continuously evaluate product roadmaps

• Be the voice of the customer - tuned to the customer feedback channels, resolve complaints and comments by plugging feature leaks or building new features

• Work with development and testing team to ensure timely delivery of projects and features

• Ensure timely feedback from customers and share it with senior members of the team for further action

Integrations and Technical Coordination

• Work with technical teams on integrations with systems such as PMS, booking engines, email platforms, calendar tools, and other APIs.

• Understand integration requirements at a functional level and ensure business logic is clearly defined.

• Ensure product design considers data flow, data ownership, permissions, audit trail and system performance.

Stakeholder Management

• Work closely with the leadership team on strategic product decisions.

• Collaborate with sales and client success teams to support demos, proposals and client conversations where required.

• Support project managers and implementation teams with product clarity during client onboarding.

• Communicate product updates, priorities and timelines clearly to internal teams.

• Manage expectations with stakeholders where priorities, scope or timelines change.

Product Performance and Continuous Improvement

• Define and monitor product success metrics, such as adoption, usage, client satisfaction, support tickets, feature engagement and renewal impact.

• Review feedback from support, implementation and client success teams to identify recurring issues.

• Recommend improvements to reduce support dependency and improve client self-service.

• Ensure product decisions are based on a combination of client feedback, commercial value and data insights.

What are we looking for?

• Minimum 5 years of strong Product Management & Project Management experience (experience in CMS preferred)

• Should be able to deliver clear PRDs and product wireframing

• Excellent time and project management skills and the candidate should be able to multitask to deliver on project timelines across multiple teams

• Ability to work independently to initiate a scalable product

• The candidate should be able to thrive in a fast-paced environment and to work independently and within a team

• Familiarity with product and project management like JIRA, Confluence, Wireframing tools

• Proficiency in English communication skills – both verbal and written

• Comfortable with MS Office, particularly Excel, Google docs and sheets

• Meticulous in following the company’s operating protocols

• Excellent Team player

• Strong ethics towards work

What we offer in return?

• Opportunity to work in a fast-growing organisation with the ability to make an immediate impact

• Allow your inspirational ideas to come to life in a highly creative and executional environment

• Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core

• The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact. 

Employment Type

Full-time

If you would like to pursue this opportunity further, please share your CV at careers@optimiser.com along with the following details: Current CTC, Expected CTC and Notice Period.