Partner/Client Success Associate

Job Title: Partner/Client Success Associate
Location: London, UK
Experience: 0–1 years
Salary: Competitive as per industry standards

About Us

Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement, and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each partner’s needs.

Position Overview

We are seeking a motivated and service-oriented Partner Success Associate to join our growing team. This entry-level role is ideal for fresh graduates or individuals with up to 1 year of experience who want to build a career in partner engagement, SaaS, and CRM solutions.

You will play a key role in supporting our partners, assisting with onboarding, training, and ensuring successful adoption of our platform.

Note: We are unable to offer visa sponsorship for this role. You must have the permanent right to work in the UK to be considered.

Key Responsibilities

CRM Implementation and Onboarding

Assist in the implementation process of CRM and Touchpoint applications for new partners, ensuring a smooth transition and effective integration of the applications into their operations.
Collaborate with internal teams (sales, product, support) to gather requirements, configure the CRM and Touchpoint platform, and deliver comprehensive training sessions.
Provide guidance and support to partners during the onboarding phase, addressing any questions, concerns, or technical issues.

Partner Relationship Management

Build and maintain strong relationships with partners, serving as the main point of contact for all applications-related inquiries, requests, and escalations.
Proactively engage with partners to understand their unique business needs and goals, identifying opportunities for further system optimisation and enhancements.
Regularly communicate with partners to ensure satisfaction, address concerns, and provide ongoing guidance on utilising the applications effectively.

Training and Support

Conduct training sessions, workshops, and webinars to educate partners on the functionalities and features of the applications.
Provide ongoing support to partners, assisting with system configurations, troubleshooting issues, and advising on best practices for applications.
Stay up-to-date with the latest updates and releases, ensuring partners are informed about new features and capabilities.

Partner Success and Retention

Monitor partner usage and adoption of the applications, proactively identifying opportunities to drive increased utilisation and user engagement.
Collaborate with partners to develop strategies for maximising the value of the applications, aligning with their specific business objectives.
Proactively address partner concerns or challenges, working closely with internal teams to provide timely resolutions and maintain high partner satisfaction.

Reporting and Analysis

Assist partners in generating and analysing reports and data, providing insights and recommendations to support their business decisions.

Requirements

Bachelor’s degree in Business, Marketing, IT, or a related field (or equivalent).
Fresher/up to 1 year of experience in partner success, customer success, account management, or related roles (internships/projects are a plus).
Strong communication and interpersonal skills.
Problem-solving mindset with eagerness to learn.
Organisational skills and ability to manage multiple tasks.
Knowledge of SaaS, CRM, or business technology platforms.

Benefits

Opportunity to represent Optimiser’s leading technology solutions in high-growth markets.
Career development and advancement opportunities.
Access to the latest tools and resources to manage partners, campaigns, and partnerships effectively.
Collaborative work environment with a supportive team culture.

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