Associate Project Manager

Job Title: Associate Project Manager

Experience: 1+ Year

Location: Hybrid (India) client visits to Navi Mumbai

Salary: Competitive as per industry standards

About Optimiser

Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client's needs.

About the Role

We are looking for a motivated and detail-oriented Associate Project Manager to support the delivery of CRM implementation and client onboarding projects. This is a remote-first role; however, the candidate must be willing and available to travel to client locations in Navi Mumbai for on-site meetings, workshops, go-live support, and key project milestones. Internal team collaboration is fully remote. You will work alongside senior delivery leads and cross-functional teams to ensure projects are executed smoothly, on time, and to the satisfaction of our clients. This is an excellent opportunity for someone looking to grow their project management career in a fast-paced SaaS environment.

Key Responsibilities

• Support end-to-end delivery of CRM onboarding and implementation projects — from initial discovery and scoping through to configuration, UAT, go-live, and post-launch handover

• Assist in building and maintaining project plans, tracking milestones, and flagging risks or blockers to the delivery lead in a timely manner

• Participate in client calls, requirement-gathering sessions, and workshops; take accurate notes and help translate discussions into clear project documentation

• Help create and maintain project artefacts including Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), RAID logs, status reports, minutes of meetings, and UAT sign-off documents

• Assist in translating client requirements into clear BRDs and FRDs; collaborate with design teams to support the creation of wireframes and basic UI mockups that align with functional specifications

• Coordinate with internal teams — development, QA, design, and support — to track task progress and ensure timely delivery of project milestones

• Communicate project updates clearly to stakeholders, escalating issues appropriately and keeping all parties informed at each stage

• Support change request tracking — document scope variations and assist in assessing impact on timelines and resources

• Assist in managing client expectations through proactive communication and regular progress updates • Maintain accurate project records and contribute to the continuous improvement of delivery templates and processes

• Leverage basic AI and productivity tools to assist with documentation, scheduling, and status reporting

Requirements

• Minimum 1+ year of project management or coordination experience, with hands-on involvement in at least one CRM implementation or onboarding project

• Demonstrable understanding of CRM platforms and how implementation projects are structured — from discovery through go-live

• Experience supporting end-to-end client onboarding — including data gathering, configuration tracking, UAT coordination, and go-live preparation

• Familiarity with project artefacts such as project plans, BRDs, FRDs, RAID logs, status reports, and meeting minutes

• Hands-on experience or working knowledge of creating Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs) — ability to capture client needs and translate them into structured documentation

• Exposure to wireframing tools (e.g. Figma, Balsamiq, or similar) to support the creation of basic UI mockups and screen flows in collaboration with design teams

• Good organisational and time management skills — able to manage tasks across multiple workstreams and meet deadlines

• Strong communication and interpersonal skills — comfortable working with both internal teams and external clients

• Proficiency in Hindi, English, and Marathi — both verbal and written — is mandatory

• Willingness and ability to travel to client locations in Navi Mumbai for on-site meetings, workshops, and go-live support as required

• Familiarity with project management tools such as JIRA, Confluence, or similar collaboration platforms

• Basic understanding of delivery methodologies — Agile, Waterfall, or Hybrid

• Comfortable with MS Office (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets)

• Ability to work independently, take ownership of assigned tasks, and thrive in a client-facing environment

• Strong work ethic, attention to detail, and willingness to follow the company's operating protocols

• PMP, PRINCE2, or Agile/Scrum certification is a plus but not required

• Excellent team player with a proactive and positive attitude

Benefits

• Opportunity to work in a fast-growing organisation with the ability to make an immediate impact

• Allow your inspirational ideas to come to life in a highly creative and executional environment

• Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core

• The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact

Industry

Information Technology and Services

Employment Type

Full-time

If you would like to pursue this opportunity further, please share your CV at careers@optimiser.com along with the following details: Current CTC, Expected CTC and Notice Period.