There are 4 billion users of email daily. And marketers send at least 3-5 emails to their customers per week. They need software to keep track of the interactions with the customers. While some prefer email marketing software, about 58% plan to adopt marketing automation technology.
What do Email marketing software & Marketing automation software have in common?
Both the software help streamline the business process by measuring the distribution of the marketing campaigns and help you in engaging your audience. However, the critical difference is that email marketing is limited to email marketing platforms and campaigns; marketing automation software extends to more channels and has a broader scope.
Comparison: Email Marketing vs Marketing Automation Software
The most significant comparison between the two is the platform where the data is collected.
From an email marketing tool, you can see the recipient's behaviour, like if the email sent has been opened, clicked on the link embedded, clicked the link, how many times they clicked it, etc. You can collect this data to see how many people interacted with your content and how many did not.
But on a marketing automation tool, you can see the email data and every lead's unique behaviour. Their activities are tracked, and interactions are stored. It follows them from an email to the website or the social media pages.
Email marketing requires investment from the front end, including creating an email, segmenting the audience that will receive the emails, and post-delivery analytics. Based on how sophisticated your platform is, you will be able to send emails to different segments in your list with fresh content, but it carries a different message.
A marketing automation tool also requires work, but you will get more in return. You will have to create emails, plan campaigns etc., but the automated programs offer you more choices and options to pick from.
Email marketing tools come with a simple follow up feature that ensures that the customers do not feel left out. But it depends upon the capability of every platform. For example, you can schedule a weekly email blast on a specific date.
Marketing automation platforms like Optimiser allow you to send automated responses based on customer action. Based on an If/ Then criteria, you can apply segmentation rules, send by time zones and even set up drip campaigns.
The key advantage of a marketing automation tool is that it can take intelligent action. It analyses the behaviour of the customer and rules out how to approach them. Simply put, it can be used as a forecasting tool to optimise the timing of the contact, the message to share and create suggestions for contacts.
If most of your tasks include email marketing and your data is not extensive, i.e. limited to email recipients, then stick to email marketing software. Because if you get a marketing automation tool, you will be paying for more than you are using. It is not financially profitable.
But if your work is all about tracking user behaviour and monitoring the interactions with the audience on your social media channels and websites, pick a marketing automation tool.
To choose between one, you will need to know what your business needs and when you have an idea of which software to choose, you can begin your research for the right tool for implementation.
Both the tools are equally beneficial, depending upon the needs of an organisation, a business owner can implement them individually or together to achieve business success.